Definitions

1. Definitions: In these Service Terms and Conditions unless the contrary intention appears:

1.1. “AIT" or “Analyse Information Technology” means Analyse Information Technology ABN 57 221 340 918 and includes its PC advisors, technicians, employees, agents and contractors.

1.2. “Service Call,” means a 30 minute visit. Parts and hardware not Included.

1.3. “Full Hour Service” means the first 60 minutes of On-site or Remote Service.

1.4. “Half Hour Service” means up to 30 minutes of On-site Service.

1.5. “Member” means a current Member of Your PC Matters™ whether a subscriber to Smart Choice, Complete Care or Priority Plus.

1.6. “Metropolitan” means those areas within the Melbourne Metropolitan urban areas. Melbourne metropolitan is defined by the metropolitan taxi area as specified in the latest of the Melway Street Directory.

1.7. “Network” means a connection of two or more computers so that they can share resources.

1.8. “Nominated PC” means the computer/s nominated for service by a Member and in respect of which an annual fee has been paid for the period during which service is requested.

1.9. “On-site” means the address as recorded on the member’s register.

1.9.1 "Remote Service" means remotely connecting to member's nominated PC using our Remote Connection software

1.9.2 "Remote Connection Software" means Ultra VNC client which may be download from www.yourpcmatters.com

1.10. “PC” means Personal Computer or laptop. IBM compatible.

1.11. “PC Advisor” means a Your PC Matters™ employee or contractor providing service

1.12. “Service Base” is a business unit consisting of a Manager and at least one PC Advisor. There is one Service Base in Melbourne that is located in near CBD.

1.13. “Server” means a computer or device on a network that manages network resources

1.14. “Service” means the services or products provided pursuant to these Service Terms and Conditions.

1.15. “Service Zone” is broken down into three subsections

1.15.1. “Free Zone” means those areas of Melbourne within 7km of the Service Base.

1.15.2. “Zone + 5” means those areas of Melbourne between 7km and 12km of the Service Base.

1.15.3. “Zone + 10” means those areas of Melbourne between 12km and 20km of the Service Base.

1.16. “Web Site” means www.yourpcmatters.com and www.yourpcmatters.com.au

1.17. “Workshop” means the location where repair is done off-site.

1.18. “Workstation” PC that may operate in a stand-alone environment, or may be part of a computer network.

1.19. Workstation sometimes refers to a computing system that is more powerful than a simple personal computer.