Charges and Payment

25. Payment for goods and services must be made by cash or credit card on or prior to the completion of the provision of goods or services unless the member has a credit account with Your PC Matters™.

25.1. A surcharge of 2.4% is payable for all credit card payments.

25.2. We accept the following credit cards: Master Card and VISA

26. Your PC Matters™ visits are chargeable and are charged in 30 minute units; $40 for the first half hour. Any part thereof is chargeable at $35.

27. All goods supplied by Your PC Matters™ are charged separately from the services.

28. Where there is any change in the costs incurred by Your PC Matters™ in relation to the goods or services, Your PC Matters™ may vary its price for goods or services on order to take account of any such change, without giving notice to the Member.

29. Call-out fees may be applied at rates dependent on the member's on-site address in relation to the Service Zone.

30. An administration fee of $25 plus GST will apply if payment for goods and services are not made by invoiced due date.

Your PC Matters™ Warranties

30. If Your PC Matters™ is not able to diagnose the cause of any hardware or software problem, then no charge will apply to the Member. Your PC Matters™ does not warrant that it will be able to fix all problems, which it diagnoses.

31. All goods and services supplied shall be free from defects in materials and workmanship for a period of 30 days from the date of delivery.

32. This warranty does not apply in circumstances where:

32.1. the goods or services are not defective;

32.2. the goods were used or services required for a purpose other than for which they were intended;

32.3. the goods were repaired, modified or altered by any person other than Your PC Matters;

32.4. the defect has arisen due to misuse, neglect or accident;

32.5. the defect has arisen due to normal wear and tear on the goods;

32.6. the goods have not been stored or maintained as recommended by Your PC Matters™ or the manufacturer; or

32.7. the Member is in breach of the Conditions.

Copyright in Software

33. Your PC Matters™ will not be responsible to the Member or any third party for any breach of any software licence in respect of software provided to Your PC Matters™ by the Member to be installed on the nominated PC.

34. The Member hereby indemnifies Your PC Matters™ against any loss, damage, costs, harm or other expense whatsoever arising either directly or indirectly because of Your PC Matters™ installing software at the request of the Member.

Cancellation

35. If, through circumstances beyond the control of Your PC Matters™, Your PC Matters™ is unable to effect delivery or provision of goods or services, then Your PC Matters™ may cancel the Member’s order (even if it has already been accepted) by notice in writing to the Member.

36. If the Member gives less than 2 hours notice to Your PC Matters™ to cancel any request for service for goods or services, then Your PC Matters™ may charge a cancellation fee of at least $22 for the loss and damage caused or the full quoted call out fee, whichever is greater.