Paid Membership Plan

19. Additional to Smart Choice, Paid Membership Plan consists of:

19.1. Each of the services available part of Smart Choice subject to the Service Terms and Conditions attached thereto; and

19.2. The additional services outlined below:

Complete Care

19.3. The additional benefits of Complete Care are available throughout Melbourne in respect of the nominated PC. Complete Care Members are entitled to a minimum of eleven service calls.

19.4. A Service Call includes first 30 minutes.

Priority Plus

19.5. The additional benefits of Priority Plus are available throughout Melbourne in respect of the nominated PC. Priority Plus Members are entitled to a minimum of twenty-one service calls.

19.6. A Service Call includes first 30 minutes.

20. Eligibility: Paid Membership Plan is available for all PCs that are eligible for Smart Choice.

21. Complete Care Members are entitled to a minimum of fifteeen service calls (thirty Service Calls for Priority Plus Members) (“service call credit”) per nominated PC per membership year.

22. A service call covers the first 30 minutes from the time Your PC Advisor begins to service your nominated PC per service call.

23. Members will be debited one service credit for each visit, provided that at the commencement of each membership year a Complete Care Member will be entitled to a minimum of fifteen service credits and Priority Plus Member thirty service credits.

24. Where a Member exhausts the service credits for a nominated PC in any one membership year or part thereof Your PC Matters™ may in its discretion:

24.1. Suspend of limit services to the Member; and/or

24.2. Impose a service fee for further service requests.